Head of Front KYC Advisory Team, Singapore

YOUR CHALLENGE

• A dynamic and experienced leader to lead and oversee efforts to enhance the effectiveness and quality of customer due diligence (CDD) and KYC frameworks.
• Responsible for driving strategic improvements and initiatives related to KYC reviews to ensure regulatory compliance, operational excellence, and sustainable risk management.
• This is a key leadership role that requires regulatory knowledge, operational discipline, and strong

KEY FEATURES OF THE POSITION

KYC Review and Quality Management

• Establish robust KYC review frameworks in accordance with local regulations and policies
• Supervise a team of KYC specialists who assist relationship managers in drafting Source of Wealth (SOW) and Source of Funds (SOF) narratives, ensuring clear justification and traceability
• Support front-line management and relationship managers by providing guidance and training on KYC requirements
• Risk reporting in the appropriate risk and management forums, escalating identified issues and providing updates on remediation status
• Contribute to process improvements, projects, initiatives, and knowledge sharing within the onboarding and KYC teams

Stakeholder and Cross-Functional Collaboration

• Partner with key stakeholders, including the Front Office, Compliance, and Onboarding teams, to embed high-quality CDD processes
• Revitalize the sharing of knowledge and best practices with counterparts in Hong Kong
• Educate the front office on KYC standards to promote a culture of risk ownership
• Communicate clear requirements, critical issues, and progress updates to senior management as needed
• Serve as the point of contact with ZLOD, internal and external auditors, and regulators as needed

Supervisory Responsibilities

• Lead and inspire a high-performing team of KYC specialists
• Set clear objectives, implement performance improvement frameworks, and foster a culture of ownership
• Effectively manage team capacity, including recruitment, coaching, and promptly addressing performance issues to maintain strong momentum in execution

Regulatory Responsibilities and/or Risk Management

• Demonstration of appropriate values and behaviors, including but not limited to standards regarding honesty, integrity, due care and diligence, fair dealing, management of conflicts of interest, competence and continuous development, and compliance with applicable laws and regulations.

Professional and Technical

• University degree or equivalent education in banking and/or finance
• At least 10 years of professional experience in KYC/CDD, AML, compliance, and financial crime remediation, including large-scale remediation or split programs
• Strong ability to interact with senior management, build trusted partnerships, and provide sound advice