Head of Front KYC Advisory Team, Singapore

Tasks

• Leading and developing a team of KYC review managers and specialists
• Providing ongoing guidance and training to employees in the areas of customer acquisition (onboarding)
• Serve as an escalation point for difficult cases involving legal and regulatory issues
• Establishing a robust KYC review framework in accordance with local regulations and guidelines
• Oversee the KYC staff on the team who assist relationship managers in preparing “Face of Wealth” (SOW) and “Source of Funds” (SOF) narratives to ensure clear justifications and traceability
• Supporting Front Management (FM) by providing guidance and training on KYC processes
• Risk reporting to appropriate banking and management bodies, escalation of identified problems, and status of corrective actions
• Contribute to process improvements, projects, initiatives, and knowledge sharing within the onboarding and KYC teams
• Collaborate with key stakeholders, including the front office, compliance, and onboarding teams, to establish high-quality CDD processes
• Regional knowledge and the exchange of best practices with colleagues in Hong Kong
• Training the front office on KYC standards and fostering a culture of risk accountability
• Communicating clear requirements, critical issues, and process updates to senior management, as needed
• Serve as the point of contact for the second line of defense (2LO), internal/external auditors, and regulatory authorities, as needed
• Leadership and inspiration for a high-performing team of KYC specialists
• Setting clear goals, implementing performance measurement frameworks, and fostering a culture of personal responsibility
• Effective management of team capacity, including recruitment, coaching, and prompt resolution of performance issues, to ensure strong execution
• Demonstrating appropriate values and behaviors, including, but not limited to, standards of honesty, integrity, diligence, and conscientiousness; fair dealings; management of conflicts of interest; competence and continuous development; and compliance with applicable laws and regulations