Front Office Application Support & Training Specialist (m/f/d)

Job description

We are looking for a service-oriented individual based in Frankfurt am Main to help drive the success of our transformation efforts. You will have the opportunity to play a key role in our central digitalization project and establish yourself as an integral part of the project team from the outset.

Tasks

• The first point of contact for RMs and colleagues from front-office departments with questions about using the new front-end tool
• Fast and customer-focused solutions to everyday questions about navigation, usage, and workflows
• Documentation, analysis, and tracking of user feedback and issues that arise, including structured escalation to second-level support
• Proactive communication regarding status updates, known limitations, and resolved issues
• Participation in the testing process: executing test cases, validating functions, and ensuring usability from an operational perspective
• Designing and conducting training sessions and onboarding sessions for new colleagues in front-line departments
• A bridge of knowledge between the front office and IT: Sharing practical insights with project and development teams
• On-site support during go-live: Front-office presence during implementation, immediate assistance, and addressing concerns
• Continuous development of application and process knowledge

Requirements

• Completed business training (ideally a banking apprenticeship)
• At least 2 years of professional experience in technical support—in operational processes or in a front-office environment
• Basic knowledge of IT-supported processes in private banking is a plus

Skills & Qualities

• A strong commitment to customer service and a passion for explaining complex issues in an easy-to-understand way
• Strong communication skills