Job offer
Generalist Customer Service
Here is a brief summary of the job: As a customer service generalist, you will process written and telephone customer inquiries, support customers in digital channels and clarify questions on financial topics. You have a basic commercial education, good German language skills and experience in the financial sector are an advantage.
Job description
Generalist Customer Service 60 - 100 % Customer Center Gümlingen and home officeTasks
- process written requests received by e-mail or via our e-banking portal
- Clarify and conclude customer inquiries by telephone, in writing or by e-mail
- Carry out short simple questions
- Support customers through the digital channel and self-service offerings, e.g. for questions on compliance-related topics
- Helping out in other communication channels as required in the department
Requirements
- basic commercial training or equivalent professional experience, ideally in the financial sector
- Very good written and spoken German and ideally a good knowledge of French
- Good communication skills, also in dealing with demanding customers
- Digital affinity, precise working methods and the ability to remain professional even under increased working time pressure
We offer
No explicit benefits mentioned.Application process
- Input department
- Examination of the dossiers
- Job interview
- Offer and contract
Job details
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