Customer Service Representative

Job description

Join the leading universal bank in the canton of Vaud, one of the most solid banks in the world, and its 2,000 employees. Be part of the success of an institution rated AA by Standard & Poor's since 2011 and contribute to the growth of the Vaud economy and the attractiveness and vitality of our region.

Tasks

Your main responsibilities:

• handle and process customer inquiries regarding day-to-day operations,
• handle all administrative aspects related to customer follow-up,
• support our network of agencies in handling their inquiries by phone and email,
• contribute to the continuous improvement of service by ensuring that complaints are handled properly.

Requirements

Your profile:

• formation bancaire ou commerciale,
• first experience in the banking or financial sector,
• bonne maîtrise des outils informatiques usuels,
• a strong interest in IT and administrative fields,
• organization, speed, versatility, a passion for working with customers,
• parfaite maîtrise du français.

We offer

If this position is right for you, apply now and be part of the bank’s promising future. Let’s write three stories together: the story of your career, the story of your bank, and the story of our region.