Bilingual German/French customer service manager (m/f/x)

Job description

Tasks

• Responding to customer inquiries by phone and email
• Performing tasks related to claims for our insured persons within the scope of specific competencies and processes
• Receiving and analyzing damage claims by mail and entering them into the system
• Analyzing and explaining invoices to customers by email or phone
• Contacting veterinarians to supplement damage reports
• Correspondence in German and French by mail, email, or phone
• Administration of other various tasks

Requirements

• Very good command of computer tools
• Perfect command of German - spoken and written (native German or Swiss German required)
• Good command of French
• Accuracy, precision, responsibility, autonomy, and team spirit are skills that describe you and contribute to the high quality of service we provide to our customers.
• Thanks to your service and customer focus, you handle inquiries from your conversation partners competently and politely.

We offer

• Autonomy at work and in organization
• Acquiring skills and a better understanding of the medical world
• Small team with good group cohesion
• Diverse work
• Proximity to clients