Bilingual German/French customer service manager (m/f/x)

Job description

Bilingual German/French Customer Service Manager (m/f/x) - 80-100%

Tasks

• Respond to customer requests by phone and email
• Performing tasks related to claims services for our policyholders within the scope of specific competencies and processes
• Receive and analyze claims received by mail and open them in the system.
• Analyze and explain statements to customers by email or phone
• Contact veterinarians to complete the claim files.
• Various correspondence in German and French by mail, email, or telephone
• Management of other miscellaneous tasks

Requirements

• Very good command of computer tools
• Perfect command of German - spoken and written (native German/Swiss German required)
• Good command of French
• Rigour, precision, a sense of responsibility, autonomy, and team spirit are qualities that describe you and will contribute to the high-quality service we provide to our customers.
• Thanks to your customer service orientation, you handle requests from your contacts in a competent and courteous manner.

We offer

• Autonomy in one's work and organization
• Acquire skills and a better understanding of the medical world
• Small team with good group cohesion
• Diversified work
• Proximity to customers