GRADUATE END-USER SERVICES

About the Role

• Join the End User Services Team at Leonteq and experience the fast-paced environment of a leading Swiss FinTech company.
• You will help provide high-quality IT support and workspace services, ensuring that employees have the tools and technology they need to work efficiently.
• At Leonteq, we are a leading player in the financial industry, renowned for our innovative approaches, our commitment to excellence, and our entrepreneurial spirit.
• Our organizational values—people, passion, dedication, quality service, and expertise—are our guiding star.

What You'll Do

• Provide first- and second-level support for hardware, software, and workplace issues.
• Prepare, configure, deploy, and maintain laptops, mobile devices, and peripherals for new and existing employees.
• Troubleshoot issues with hardware, software, printing, connectivity, and collaboration tools.
• Assist with the onboarding and offboarding of employees by ensuring timely IT equipment support and access provisioning.
• Assist with end-user application-related setup and configuration issues. Serve as a liaison between other IT Operations or IT Development teams regarding application provisioning, networking/infrastructure, workspace management, and access requirements.
• Contribute to the creation and maintenance of knowledge base articles and user documentation.

What You Need

• Master's degree in Information Technology, Computer Science, Engineering, or a related field.
• A good understanding of Windows operating systems, Microsoft 365, and workplace technologies.
• Basic knowledge of hardware troubleshooting, networking fundamentals, and best practices for user support.
• Strong analytical and problem-solving skills, combined with a structured approach.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• A strong desire to learn and develop technical expertise.
• Ability to work independently and collaboratively in a fast-paced environment.
• Fluency in Business English

Nice to Have

• Relevant internship or prior experience in IT support or end-user services.
• Additional languages (Portuguese, German, French, or Italian).

Why You'll Love Working Here

• Modern facilities in a prime location.
• Two intensive, one-week off-site training programs designed to accelerate your early career development.
• Upon successful completion of the twelve-month Leonteq Graduate Program, you may be offered a permanent full-time position, setting you up for long-term success at Leonteq.
• Opportunities to gain hands-on experience supporting a global workforce while developing technical and customer service skills in an international FinTech environment.