Job offer
Group Manager Customer Service Center (f/m/d)
The position of Group Manager Customer Service Center (f/m/d) involves managing a team of 10-15 employees in the Customer Service Center to handle customer contacts and ensure quality standards. The ideal candidate will have leadership and technical skills in customer service and banking.
Job description
Group Manager Customer Service Center (f/m/d) 80 -100%Tasks
- Personnel and technical management of an operational team of 10-15 employees
- Inclusive management of individual and collective performance
- Ensuring and continuously improving quality standards in accordance with the defined specifications. By leading coaching and support to achieve the organizational goals
- Introduction and implementation of concepts for dealing with operational issues
- Identifying and introducing new employees and/or filling vacant positions
- Active participation in daily operational tasks to support the team and ensure smooth operations
Requirements
- Successfully completed business studies (UJM, FH, HF) or equivalent further training
- At least three years of demonstrable experience in a comparable management position
- Sound knowledge and practical experience in banking, in particular in consulting and sales
- High customer orientation combined with excellent communication skills in German
- Strong analytical and conceptual skills
We offer
- Flexible working models
- Personal and professional development
- Meaningful and meaningful work
- A family environment in a banking group
- Responsible corporate culture
- Equal opportunities and diversity
Job details
Training opportunities powered by skillaware.