Group Manager Customer Service Center (f/m/d)

Job description

Tasks

• Personnel and technical management of an operational team of 10-15 employees, including management of indirect and direct services.
• Ensuring and continuously improving quality standards, if necessary with delegated responsibility, e.g. management of coaching and editing processes to achieve organizational goals.
• Development and implementation of concepts for processing operational topics for the realization of operational topics.
• Identification and creation of new employee activities, e.g. in the area of communication and training.
• Actively participate in daily challenges to support the team and ensure smooth operations.

Requirements

• Successfully completed business studies (university or university of applied sciences).
• At least three years of demonstrable experience in a comparable management position.
• Sound knowledge and practical experience in banking, especially in consulting and sales, is an advantage.
• High customer orientation combined with excellent communication skills in German.
• Strong analytical and conceptual skills to solve complex tasks.

We offer

• Initiative and room for personal and professional development.
• A family environment in a banking group.
• Equal opportunities and diversity.
• Flexible working models.
• Meaningful and varied work.
• Responsible corporate culture.