Head GPS Application Support Asia

Job description

Tasks

• Position GPS Application Support as the first point of contact for all support queries and requests
• Build and maintain effective and progressive relationships with all stakeholders and users of applications owned by the department
• Develop best-of-class and industry-standard processes to enable effective and efficient management of incidents, issues and requests in an agile and DevOps setup
• Provide first and, if necessary, second level of application support
• Propose and submit improvement suggestions and requirements to change delivery teams to improve processes and supported applications through effective tracking and management of incidents and issues

Personnel management

• Lead and continuously develop team members to ensure they perform at the highest level
• Build a strong application support function in Singapore within the GPS division and position Julius Baer as an employer of choice by hiring best-in-class talent

Monitoring tasks

• Be responsible for the actions of employees under your responsibility and the conduct of business under your supervision

Regulatory tasks and/or risk management

• Support in meeting regulatory and management reporting requirements
• Meet all local regulatory and compliance standards/requirements

Requirements

• Bachelor's degree in software engineering, computer science or a comparable degree, or an equivalent combination of education and relevant work experience
• Enthusiasm for technology with a can-do attitude and entrepreneurial spirit in a fast-paced environment of continuous change
• Customer and service-oriented personality and attitude
• A strong advocate and proponent of cross-location teams and a global mindset
• Willingness to work hybrid from an office and work in shifts
• Natural and inspiring leader with strong change, people management and decision-making skills
• Proven experience in leading high performance application support teams on a global scale
• Good understanding of financial products, trading, execution and sales processes in a banking environment
• Familiarity with distributed client-server application architectures
• Technical strength in Windows, Unix and databases with confidence in writing complex SQL queries
• Experience with application monitoring tools and platforms such as Grafana
• Very good communication and writing skills, e.g. business fluency in English (written and oral)
• Familiarity with regulatory expectations and requirements

We offer