Head GPS Application Support Asia

Job description

Tasks

• Lead the GPS Application Support team in Asia and assist the team leader in building a global, efficient team that provides world-class application support services to the division
• Communicate and interact with senior business and IT stakeholders and define, design and execute the global GPS application support strategy
• Positioning GPS Application Support as the first point of contact for all support queries and requests
• Effective and progressive relationship building with all stakeholders and users of applications operated by the division
• Development of best-of-class and industry-standard processes to effectively and efficiently manage incidents, issues and requests in an agile and DevOps environment
• First and, if applicable, second-level application support service
• Effectively track and manage incidents and issues and propose and raise bug fixes and requests to change delivery teams to improve processes and supported applications

Key tasks and responsibilities

Client Management (internal & external)

• Positioning GPS Application Support as the first point of contact for all support queries and requests
• Effective and progressive relationship building with all stakeholders and users of applications operated by the division
• Development of best-of-class and industry-standard processes to effectively and efficiently manage incidents, issues and requests in an agile and DevOps environment
• First and, if applicable, second-level application support service
• Through effective tracking and management of incidents and issues, propose and raise bug fixes and requests to change delivery teams to improve processes and supported applications

People Management

• Manage and continuously develop team members with the right cultural, technical and knowledge competencies to perform at the highest level
• Manage a strong application support function in Singapore within the GPS division and position Julius Baer as an employer of choice by hiring best-in-class talent

Monitoring tasks

• Responsible for the actions of employees under your supervision and the management under your responsibility

Regulatory responsibilities and/or risk management

• Supporting management with regulatory and management reporting requirements
• Fulfillment of all local regulatory and compliance standards/requirements

Requirements

• Bachelor's degree in software engineering, computer science or a comparable graduate level degree, or an equivalent combination of education and relevant work experience
• Enthusiasm for technology with a can-do attitude and entrepreneurial spirit in a fast-paced environment of continuous change
• Customer and service-oriented personality and attitude
• Strong advocate and proponent of cross-location teams and global mindset
• Willingness to work from the office on a hybrid basis and adapt to working in shifts
• Natural and inspiring leader with strong change, people management and decision-making skills
• Proven experience in leading high performance application support teams on a global scale
• Good understanding of financial products, trading, execution and sales processes in a banking environment
• Estimation and experience with distributed client-server application architectures
• Technical strength in Windows,