Head GPS Application Support Asia

Job description

Tasks

• Position GPS Application Support as the first point of contact for all support requests and inquiries from the division
• Build and maintain effective and progressive relationships with all stakeholders and users of applications operated by the division
• Develop best-of-class and industry-proven processes for effective and efficient management of incidents, problems and requests in an agile and DevOps environment
• Provide first and, if necessary, second level of application support
• Through effective tracking and management of incidents and issues, suggest and submit improvements and requirements to change delivery teams to improve processes and supported applications

Personnel management

• Manage and continuously develop team members with the right cultural, technical and knowledge skills to place them at the highest level
• Build a strong application support function in Singapore within the GPS division and position Julius Baer as an employer of choice by hiring best-in-class talent

Monitoring tasks

• Be responsible for the actions of the employees under your responsibility and the management in your area of responsibility

Regulatory tasks and/or risk management

• Support management with regulatory and management-related reporting requirements
• Meet all local regulatory and compliance standards/requirements

Requirements

• Bachelor's degree in software engineering, computer science or a comparable graduate level degree, or an equivalent combination of education and relevant work experience
• Enthusiastic about technology with a can-do attitude and entrepreneurial spirit in a fast-paced environment of continuous change
• Service and client-centered personality and attitude
• A strong advocate and proponent of teams across different locations and a global mindset
• Willingness to work from the office on a hybrid basis and adapt to working in shifts
• Natural and inspiring leader with strong skills in change, people management and decision making
• Proven experience in leading high performance application support teams on a global scale
• Good understanding of financial products, trading, execution and sales processes in a banking environment
• An appreciation and experience of distributed client-server application architecture
• Technically strong in Windows, Unix and databases with confidence in building complex SQL queries
• Experience with application monitoring tools and platforms such as Grafana
• Great communication and writing skills, e.g. business fluency in written and spoken English
• Familiarity with regulatory expectations and requirements

We offer