Head GPS Application Support Asia

Job description

Tasks

• Position GPS Application Support as the first point of contact for all support requests and inquiries from the division
• Build and maintain effective and progressive relationships with all stakeholders and users of applications owned by the division
• Develop best-of-class and industry-standard processes to enable effective and efficient management of incidents, issues and requests in an agile and DevOps setup
• Provide first and, if necessary, second level of application support
• Through effective tracking and management of incidents and issues, suggest and submit improvement proposals and requirements to the change delivery teams to improve processes and applications supported

Personnel management

• Lead and continuously develop team members to ensure they perform at the highest level
• Build a strong application support function in Singapore within the GPS division and position Julius Baer as an employer of choice by hiring best-in-class talent

Monitoring tasks

• Be responsible for the actions of employees under your responsibility and the conduct of business under your supervision

Regulatory tasks and/or risk management

• Support in meeting regulatory and management reporting requirements
• Meet all local regulatory and compliance standards/requirements

Requirements

• Bachelor's degree in software engineering, computer science or comparable graduate level degree, or equivalent combination of education and relevant work experience
• Enthusiasm for technology with a can-do attitude and entrepreneurial spirit in a fast-paced environment of continuous change
• Customer and service-oriented personality and attitude
• Strong advocate and proponent of teams across different locations and global mindset
• Willingness to work from the office on a hybrid basis and adapt to working in shifts
• Natural and inspiring leader with strong change, people management and decision-making skills
• Proven experience in leading high performance application support teams on a global scale
• Good understanding of financial products, trading, execution and sales processes in a banking environment
• Estimation and experience with distributed client-server application architectures
• Technical strength in Windows, Unix and databases with confidence in writing complex SQL queries
• Experience with application monitoring tools and platforms such as Grafana
• Great communication and writing skills, e.g. business fluency in written and spoken English
• Familiarity with regulatory expectations and requirements