Head GPS Application Support Asia

Job description

About the job

• Head GPS Application Support Asia
• Location: Singapore
• Working hours: Full-time

Tasks

• Lead the GPS Application Support team in Asia and assist the team leader in building a global, efficient team that provides world-class application support services to the division
• Communicate and interact with senior business and IT stakeholders and define, design and execute the global GPS application support strategy
• Visibility at all levels of business, IT and various business locations

Key tasks and responsibilities

Client Management (internal & external)

• Positioning GPS Application Support as the first point of contact for all support queries and requests from the division
• Effective and progressive relationship building with all stakeholders and users of applications owned by the division
• Develop best-of-class and industry-standard processes to effectively and efficiently manage incidents, issues and requests in an agile and DevOps setup
• First-level and, if applicable, second-level application support service
• By effectively tracking and managing incidents and issues: Propose and raise bug fixes and requirements to change delivery teams to improve processes and applications supported

People Management

• Manage and continuously develop team members with the right cultural, technical and knowledge competencies to place them at the highest level
• Manage a strong application support function in Singapore within the GPS division and position Julius Baer as an employer of choice by hiring best-in-class talent

Monitoring tasks

• Responsible for the actions of employees under your responsibility and the conduct of business under your supervision

Regulatory responsibilities and/or risk management

• Supporting management with regulatory and management-related reporting requirements
• Fulfillment of all local regulatory and compliance standards/requirements

Requirements

• Bachelor's degree in software engineering, computer science or comparable graduate level degree, or equivalent combination of education and relevant work experience
• Enthusiasm for technology with a can-do attitude and entrepreneurial spirit in a fast-paced environment of continuous change
• Customer and service-oriented personality and attitude
• Strong advocate and proponent of cross-location teams and global mindset
• Willingness to work hybrid from an office and adapt to shift work
• Natural and inspiring leader with strong change, people management and decision-making skills
• Proven experience in leading high performance application support teams on a global scale
• Good understanding of financial products, trading, execution and sales processes in a banking environment
• Estimation and experience with distributed client-server application architectures
• Technical strength in Windows, Unix and databases with confidence in building complex SQL queries
• Experience with application monitoring tools and platforms such as Grafana
• Great communication and writing skills, e.g. business fluent in written and spoken English
• Familiarity with regulatory expectations and requirements

We offer