Head GPS Application Support Asia

Job description

Tasks

• Position GPS Application Support as the first point of contact for all support requests and inquiries from the division
• Effective and progressive relationship with all stakeholders and users of applications operated by the division
• Develop best-of-class and industry-standard processes to effectively and efficiently manage incidents, issues and requests in an agile and DevOps setup
• First and, if applicable, second level of application support
• Through effective tracking and management of incidents and issues, bug fixes and requirements are proposed and raised to the change delivery teams to improve processes and supported applications

Personnel management

• Manage and continuously develop team members with the right cultural, technical and knowledge competencies to place them at the highest level
• Manage a strong application support function in Singapore within the GPS division and position Julius Baer as an employer of choice by hiring best-in-class talent

Monitoring tasks

• Responsible for the actions of employees under your responsibility and the conduct of business under your supervision

Regulatory tasks and/or risk management

Requirements

• Bachelor's degree in software engineering, computer science or comparable graduate level degree, or equivalent combination of education and relevant work experience
• Enthusiasm for technology with a can-do attitude and entrepreneurial spirit to get things done in a fast-paced environment of continuous change
• Service and client-centered personality and attitude
• Strong advocate and proponent of multi-site teams and global mindset
• Willingness to work from the office on a hybrid basis and be prepared to work shifts
• Natural and inspiring leader with strong change, people management and decision-making skills
• Proven experience in leading high performance application support teams on a global scale
• Good understanding of financial products, trading, execution and sales processes in a banking environment
• Estimation and experience with distributed client-server application architectures
• Technical strength in Windows, Unix and databases with confidence in writing complex SQL queries
• Experience with application monitoring tools and platforms such as Grafana
• Great communication and writing skills, e.g. business fluent in written and spoken English
• Familiarity with regulatory expectations and requirements

We offer