Head of Business Development & Commercial Excellence in Business Banking

Tasks and responsibilities

• Strategy, Growth, and Portfolio Development:
  • Define and continuously refine the business banking development strategy to translate strategic ambitions into a prioritized commercial roadmap.
  • Identifying growth opportunities through customer insights, competitive analyses, market trends, and channel-specific dynamics.
• Autonomous Agent Network and Partner Ecosystem:
  • Participation in strategic workshops and translation of the results into concrete initiatives, responsibilities, and measurable business impact.
  • Promote best practices across segments and products to improve customer relevance, commercial effectiveness, and execution quality.
• Commercial Management of the Independent Agent Network:
  • Serves as the strategic point of contact for Business Banking in dealings with the leadership of the independent agent network and represents Business Banking on relevant joint governance bodies.
  • Providing actionable performance insights, customer potential overviews, campaign priorities, and clear performance targets for agents and network management.
  • Ensuring that sales teams and independent agents receive practical and relevant commercial support.
• Customer Experience and Impact of the Offering:
  • Representing the customer's perspective in strategic decisions and during the development of new offerings and improvements.
  • Linking feedback from customers, strategic sales teams, and independent agents with Tribes and product teams to improve offerings, features, and services.
  • Ensuring that commercial initiatives contribute to customer relevance, accessibility, satisfaction, and sustainable value creation.
• High-Performance Culture and Operational Effectiveness:
  • Building a high-performance culture that combines strategic thinking, customer focus, data-driven decision-making, and operational agility.
  • Organizational structure of team coordination within Business Banking (e.g., Tribe Epsilon, Relationship, the independent agent network, Tribes, Focus, Marketing, and Analytics).
• Commercial tour:
  • Promoting leadership behaviors that foster a sense of responsibility, competence, and sustained performance.

Expected Results

• Strategic Clarity: A focused, evidence-based commercial roadmap with explicit priorities and responsibilities.
• Execution: Consistent commercial results and faster translation of plans into measurable actions.
• Channel Authorization: Independent agents have been assigned relevant objectives.

We offer

• An attractive gross salary, depending on your job category and professional experience.
• Flexible Budget.
• 20 statutory holidays, plus 9–13 additional days of annual leave, and 1 day per year for volunteer work.