Head of Infrastructure Service Providing (ISP)

Job description

Tasks

• Management and further development of the Infrastructure Service Providing department consisting of the IT Security, System Engineering and Cloud Engineering teams
• Ensuring the highly available, secure and SLA-compliant operation of all infrastructure services (incl. configuration, asset, capacity and performance management)
• Strategic further development of the department (standardization, automation, consolidation) in line with the IT strategy
• Responsibility for internal projects (e.g. replatforming, network modernization, workplace rollouts) as well as implementation of customer, audit or regulatory requirements relevant to the division
• Definition, monitoring and analysis of KPIs as well as derivation and implementation of concrete improvement measures
• Management of external partners, providers and software suppliers
• Responsible for internal and external audits in the area of ISP (incl. implementation of findings)
• Active participation in the IT management team, with cross-divisional responsibility and close cooperation with Infrastructure Service Providing, Data & Integration Services and Service & Project Delivery

Requirements

• Higher education in computer science (ETH, Uni, FH, HF)
• At least 5 years of management and control experience in the operation of complex IT infrastructures (ideally in a regulated environment and a managed service provider)
• Sound knowledge of platform architecture, workplace, networks and monitoring
• Several years of experience in managing teams or departments
• Leadership with a focus on the further development of people, structures and processes
• Experience in service processes and their management (ITIL certification)
• Experience in agile project and release management

Your strengths

• Strong interpersonal skills: you communicate openly, act empathetically and create a culture of trust and cooperation.
• Entrepreneurial thinking: You combine cost awareness, quality and innovation with a clear view of opportunities.
• Manager, leader and coach: you take responsibility, make decisions and set priorities - without losing sight of the big picture or the details.

What you can expect

• A challenging management role with responsibility for results, strategic scope and a well-coordinated team. In addition, modern structures, short paths, high transparency - and an environment that promotes impact.
• A Swiss company with long-term goals and a clear vision.
• Attractive employment conditions and a modern working environment close to the station.