Head of IT

Job description

An exciting leadership opportunity in IT platform strategy, implementation, and governance, to support one of EFG's leading businesses.

Key responsibilities of the position

The position involves managing the IT infrastructure and support team in Singapore. The role includes full strategic and governance responsibility, as well as strong tactical oversight and direct involvement in day-to-day infrastructure, security, and operational matters.

Tasks

The main tasks include:

• Strategic and governance commissioning
• Practical and operational management
• Human resources management and stakeholder management

Strategic & Governance Commissioning

- Providing a vision for a stable, scalable platform and excellent service - Developing and managing the annual IT budget for the Singapore branch - Aligning local IT initiatives with regional and group strategy - Ensuring that business continuity planning (BCP) and disaster recovery (DR) frameworks meet standards to ensure resilience - Responsible for the IT risk control self-assessment process and ensuring that risk exposures and audit findings are addressed in a timely manner - Maintain IT policies, procedures, and controls in line with regulatory and group requirements - Serve as the outsourced owner for IT services provided by headquarters and other parties - Participate in and make recommendations to the management and operational risk committees

Practical & Operational Management

This role requires active monitoring and participation in the branch's daily technology operations, including: - Monitoring infrastructure stability across servers, networks, end-user systems, and telephone systems - Monitoring security controls, including patch management, anti-virus software, IDS/DLP alerts - Managing and monitoring abnormal IT activity and ensuring proper vulnerability mitigation - Monitoring backup processes, tape libraries, and production readiness control - Managing IT changes and ensuring proper governance prior to deployment - Manage user access controls and function as local security administrator - Manage lifecycle planning and replacement of hardware and devices - Ensure accurate and timely monthly reporting of system logs, access audits, and monitoring results - Monitor Level 1 and Level 2 support to ensure service reliability and minimal business impact

Human resources management and stakeholder management

- Lead, coach, and develop the Singapore IT team (1-5 direct reports) - Maintain strong communication with regional and global IT counterparts to ensure alignment and collaboration - Serve as the primary IT contact for local business partners and executives

Requirements

- Degree in information technology, computer science, or a related field - Extensive experience in IT operations in a regulated financial services environment - Strong practical infrastructure skills - Good knowledge of IT governance, regulatory compliance, and audit frameworks - Experience in managing IT budgets and vendor-provided services