Head of Operations – NTAM Technology

Key Benefits

• 401K
• Dental Insurance
• Health Insurance
• Paid Time Off
• Veteran-Friendly
• Career Growth Opportunities
• Health insurance (fully covered while in practice), dental, and vision
• 401(k) Plan
• Paid parental leave
• Flexible work hours and the ability to work from any location
• Performance Bonus Plans
• Tuition assistance
• Employee Resource Groups
• Voluntary and wellness benefits
• Discretionary bonus program that includes an equity component

Role Overview

• The Head of Operations is a senior leadership position at a global technology services company responsible for defining and overseeing the technology strategy, digital transformation strategy, and delivery related to supporting Northern Trust’s asset management operations, platforms and technology, risk, reporting, finance, and lending capabilities.
• This role requires a combination of strategic leadership and operational management and services experience to translate complex enterprise digital transformation strategies, customer expectations, and market trends into tangible results in the areas of capabilities, governance, business models, technology, integrations, diversity, and scalable, multi-service models across business functions.
• This position will be responsible for driving customer-centric innovation, operationalizing and translating customer expectations, and integrating leadership, digital services strategy, and financial operations strategy within a diverse, global workforce.

Key Responsibilities

• Strategy & Technology Leadership
  • Define and implement multi-year technology strategies, investment priorities, funding decisions, and operational roadmaps aligned with business growth, operational priorities, technology requirements, and end customers.
  • Lead the modernization and transformation of strategic business platforms that support online onboarding, reduce operating expenses, expand reach, enable segment scaling, and facilitate managed account operations.
  • Drive innovation, collaborate, and identify emerging technology trends to develop and expand partnerships in order to improve scalability, reduce costs, and expand the asset base.
• Executive Leadership & Business Partnership
  • Serve as a trusted advisor and partner to senior leadership, board members, and the investment team, providing organizational strategy, technology direction, and business outcomes that ensure the success of initiatives.
  • Lead global engineering, architecture, quality, and customer advisory teams.
• Portfolio & Delivery Leadership
  • Provide oversight of the end-to-end portfolio of business-critical platforms, products, and transformation initiatives, ensuring performance, financial accountability, proactive delivery, and effective risk management.
  • Drive the predictive delivery of strategic initiatives while balancing business priorities, complexity, compliance, external risk signals, talent, and sustainable growth.
  • Manage delivery risks, dependencies, resource allocation, vendor utilization, and investment expectations to expand financing activities.
• AI, Data, and Automation Leadership
  • Champion AI, automation, analytics, and emerging technologies by leveraging proprietary tech debt, analytics, predictive capabilities, and monitoring, while providing critical governance for performance improvement, scaling, operational efficiency, client value creation, and complex optimization.
  • Establish new AI capabilities, governance frameworks, business models, technology integrations, pilot projects, and scalable adoption to enable modern business functions.
  • Position AI as a strategic asset to enhance innovation, trust, scalability, and full-service engagement.
• Architecture, Integration, and Engineering Excellence
  • Drive enterprise architecture that is aligned with service teams, technology, engineering lifecycle management, platform capabilities, delivery strategy, and program management to optimize the overall project execution experience.
  • Assess build, vision, and deployment processes; scale applications; implement security development patterns; and apply modern architectural approaches to help improve operational productivity and customer satisfaction.
• Risk, Control, and Operational Excellence
  • Ensure compliance with real-time customer risk, regulatory, governance, architectural, and security enhancements across the technology portfolio.
  • Drive operational excellence and data ethics through platform modernization, automation, and continuous improvement cycles to streamline processes and enhance data management.