Head of Reception (Full-Time) (f/m/d)

About the job

As Head of Reception at Julius Baer in Switzerland, the role combines high-level administrative oversight with exceptional five-star client service, reflecting the bank’s commitment to discretion, professionalism, and excellence in private banking.

Your challenge

The role involves the following tasks:

• Leading, mentoring, and managing the day-to-day operations of the reception teams at our locations on Bahnhofstrasse and Morgenstrasse in Zurich, as well as in Lucerne and St. Moritz (approx. 12–14 employees), to foster teamwork and excellence in client service
• Assigning tasks, monitoring shift schedules and work schedules, and ensuring consistent, high-quality service during all operating hours
• Fostering a culture of elegance, poise, and attentive service to promote the personal well-being and professional pride of team members

Client Experience Excellence

The role also includes:

• Maintain Julius Baer’s high standards of client service by ensuring seamless onboarding experiences in line with the values of private banking (passion, care, excellence)
• Prompt and courteous responses to client inquiries; escalation to the appropriate departments as needed
• Helping to create unforgettable, people-centered moments that reflect the uniqueness of the Julius Baer experience

Operational Coordination

The role also includes:

• Close collaboration with administrative staff, facility management, IT support, and event coordinators to ensure smooth office operations and handle support requests
• Management of supplies, maintenance of equipment, and upkeep of reception areas (e.g., cleanliness, branded materials) to maintain a high standard of luxury

Compliance & Procedures

The role also includes:

• Ensuring compliance with internal policies, data protection regulations, and group-wide operating guidelines

Your profile

The ideal candidates will have:

• Proven strong leadership skills to effectively manage and mentor reception and administrative staff
• Discretion & Integrity: A high degree of trustworthiness in handling sensitive information and interacting with VIP clients and senior executives
• Ability to maintain a professional demeanor and composure in high-pressure situations, remain calm, and respond efficiently to incidents or urgent requests
• Excellent organizational skills to seamlessly coordinate complex schedules, client events, support requests, limousine service arrangements, and tasks for top executives

We offer

The exact description of the services offered is not specified.