Head of Reception (Full-Time) (f/m/d)

Job description

As Head of Reception at Julius Baer in Switzerland, the role combines high-level administrative oversight with exceptional five-star client service that reflects the bank’s commitment to discretion, professionalism, and excellence in private banking.

Your challenge

- Management and supervision:

• Lead, mentor, and manage the day-to-day operations of the reception teams at our locations on Bahnhofstrasse and Morgartenstrasse in Zurich, as well as in Lucerne and St. Moritz (approx. 12–14 employees), to foster teamwork and client excellence within the team
• Assign tasks, monitor shift schedules, and ensure that a high standard of service is maintained during all operating hours
• Foster a culture of elegance, poise, and attentive service to promote the personal well-being and professional pride of team members

- Client Experience Excellence:

• Maintain Julius Baer’s high standards of client service by ensuring seamless onboarding experiences that align with the values of private banking (passion, care, excellence)
• Respond promptly and politely to client inquiries; forward them to the appropriate departments as needed
• Help create unforgettable, people-centered moments that reflect the uniqueness of the Julius Baer experience

- Operational coordination between departments:

• Work closely with administrative staff, facility management, IT support, and event coordinators to ensure smooth office operations and the timely resolution of support requests
• Manage the supply and maintenance of equipment and the presentation of reception areas (e.g., cleanliness, branded materials) to maintain a high standard of luxury

- Compliance and Procedures:

• Ensure compliance with internal policies, data protection regulations, and group-wide operating guidelines

Your profile

- Proven strong leadership skills to effectively lead and mentor reception and administrative staff - Discretion and integrity: High level of trustworthiness when handling sensitive information and interacting with VIP clients and senior executives - Ability to maintain a professional appearance and composure in high-pressure situations, remain calm, and respond efficiently to incidents or urgent requests - Excellent organizational skills to seamlessly coordinate complex schedules, client events, support requests, limousine service arrangements, and tasks from top executives - Ability to interact with peers across Swiss regions to foster a collaborative culture, share insights, drive change, and recognize cultural differences as valuable assets for promoting enrichment and organizational growth

We offer

No information available.