Hospitality Receptionist

Job description

We are looking for an experienced and professional Hospitality Receptionist to work in our Mayfair, London office. This role offers the opportunity to create a seamless, luxurious experience for our clients to the standards of a five star hotel.

Tasks

• Ensuring exceptional, star-quality service for all customers and visitors that meets the standards of a five-star hotel
• Reception and greeting of customers and visitors
• Obtain information about the next visit from customers
• Making and receiving calls
• Accompanying customers and visitors to the relevant reception areas

Meeting room management

• Operation of the Outlook meeting room booking system
• Ensuring that all accounting schemas are filled out completely and correctly
• Tracking hosts or PAs/assistants for room information
• Ensure that all items are removed from the room after a visit
• Regular inspection of the meeting rooms for cleanliness and tidiness

Telephone and counter service

• Answering the phone according to protocol
• Receiving and forwarding telephone messages
• Professional, polite and friendly communication

General tasks

• Monitoring incoming and outgoing packets and recording their movement
• Ensuring that the reception area is clean and tidy
• Ordering food, crockery and delivery to the relevant meeting rooms
• Management of fax and photocopy machines and other administrative tasks

Daily tasks

• Ensuring that the reception area is clean and tidy
• Cleaning the refrigerators and ensuring that they are sufficiently stocked
• Operating the dishwasher

Weekly tasks

• Ensuring that the meeting rooms are clean and tidy
• Ordering supplies of coffee, tea, chocolate, etc.

Requirements

No explicit requirements mentioned in the text.

We offer

No explicit benefits mentioned in the text.