IAM Support Specialist

Job description

IAM Support Specialist in Zurich, Switzerland

Tasks

• Administrative support for day-to-day client relationship matters, supporting Client Relationship Officers (CROs) and Account Managers in their daily activities.
• Main contact person for CROs/Account Managers regarding:
• Pre-authorization or approval (within delegations) of payments, credits and customer/IAM openings and closings.
• Checking the quality of customer and IAM profiles and documentation during onboarding and regular reviews.
• Ex-ante controls of private banking activities and support in improving the control framework.
• Monitor and approve KYC lifecycle events, including reviewing and commenting on customer information profiles for account openings, regular reviews and updates.
• Monitoring compliance and pursuing AML (anti-money laundering) matters.
• Connection between the first and second line of defense, communication and compliance.
• Supporting the Head of IAM Switzerland in business development, analyzing and improving process efficiency and productivity in collaboration with relevant functional areas.
• Contribution to the continuous improvement of IAM Switzerland's processes and procedures.

Requirements

• At least 3 years of experience in a regulatory compliance or private banking environment.
• Strong knowledge of AML regulations and sanctions.
• Fluent in English. German is an advantage; French and/or Italian would be an asset.
• Excellent organizational, communication and interpersonal skills.
• Strong analytical skills and attention to detail.
• Required knowledge of Microsoft Excel.
• Reliable, solution-oriented and a strong team player.
• Demonstrates a customer and service orientation at all times.

We offer

• A dynamic and supportive working environment.

Our values

• Accountability: Taking responsibility for tasks and challenges as well as continuous improvement.
• Hands-on: Proactive approach to deliver high-quality results as quickly as possible.
• Passionate: Commitment and striving for excellence.
• Solution-oriented: Focus on customer outcomes and treating customers fairly with a risk-aware mindset.
• Partnership: promoting cooperation and teamwork. Working together with an entrepreneurial spirit.