Job offer
ICT Service Desk Specialist
Incore Technology AG is looking for an ICT Service Desk Specialist to serve as the single point of contact for customers and employees and to handle support requests and service incidents. The ideal candidate will have completed IT training or have professional experience in an IT service desk and possess in-depth knowledge of ITIL.
Tasks
Your responsibilities include:- The first point of contact for customers and employees regarding issues, questions, and requests for changes
- Receiving, analyzing, and processing support requests and service issues via phone, email, and the ticketing system
- Contributing to the further development and standardization of service management processes
- Ensuring high-quality ticket handling in accordance with ITIL principles
- Maintaining and improving the knowledge base, manuals, and operational documentation
- Support for service reporting, ticket quality, and SLA compliance
Requirements
You should meet the following requirements:- Completed IT training or several years of professional experience in an IT service desk or ICT support role
- Solid knowledge of ITIL (ITIL certification is a plus)
- Experience with ServiceNow or a modern ITSM tool
- Understanding of IT service management processes such as incident, request, problem, and change management
- A structured and independent work style, as well as a strong focus on customers and service
- Proficiency in Windows client environments, standard software, and hardware
- Very good German and good English skills
- Flexibility in working hours to cover business hours (7:30 a.m.–6:00 p.m.)
We offer
We offer you:- An exciting and forward-looking environment with a variety of tasks in a professional setting, supported by motivated and helpful teams
- Attractive employment terms, including flexible working hours and the option to work from home
- Ideal workplace located right next to the Schlieren train station
Job details
Training opportunities powered by skillaware.