II Service Management Engineer

Tasks

• Analysis and documentation of customer requirements to ensure a clear understanding of ITSM needs
• Design and implementation of custom workflows in BMC Helix ITSM, including process automation
• Development, Debugging, and Optimization of ITSM Solutions
• Performing system configurations, customizing system screens, and executing import routines and workflows based on defined configuration standards
• Collaborate with cross-functional teams, including customer-facing teams in Pre-Sales and Enterprise Sales, as well as customer, team, and market-technology solutions teams, to accelerate engagements
• Development and maintenance of technical documentation and training materials

Team

• Responsible for developing and managing solutions for the UBS Card Center using BMC Helix ITSM Smart IT and ensuring seamless execution
• Work more closely with cross-functional project and change teams and ensure seamless execution
• A key figure in our business

Your skills and experience

• Extensive hands-on experience with BMC Helix ITSM and Remedy
• In-depth knowledge of AMC (Asset Management Cockpit)
• Expertise in developing workflows with BMC Digital Workplace Catalog
• In-depth knowledge of ITSM processes (Incident, Problem, Change, Service Request, Event)
• Expertise in scripting and automation for workflows (JavaScript or similar), Groovy, or shell scripting
• Proficiency in defining and automating BMC workflows (e.g., using JavaScript, Python, or shell scripting)
• Excellent teamwork and communication skills—at least equivalent
• Strong ability to translate business needs into technical solutions

We offer

• Flexible work models and various work arrangements, such as part-time work, job sharing, and hybrid work
• A purpose-driven culture and global infrastructure that help us connect and collaborate in agile ways to meet all of our business needs
• A work environment shaped by innovation, digitalization, new mobile payment methods, and customer experience