Job offer

Computer Scientist in the Support Department

The Swiss National Bank is seeking an IT specialist (80–100%) for its support department in Bern, with a focus on client management, software distribution, and first-level support.

Your tasks

  • Member of the Client Expert Team—the central point of contact between end-user support and the operation of the electronic workspace.
  • Responsibility for nationwide software distribution, patch management, and ensuring a stable electronic work environment.
  • IT Service Desk & First-Level Support – comprehensive advice and assistance for our users.
  • Deployment and Administration of Electronic Workstations—Including Desktops and Laptops.
  • Operational activities related to the electronic workplace and unified communications.
  • Participation in and assumption of technical responsibility in various IT departments.

Your profile

  • At least 2 years of experience in enterprise client management (companies with 200 or more employees).
  • In-depth knowledge of software distribution, patch management, and Windows reference environments.
  • Proficiency in using Windows client systems, Microsoft Office, and common messaging solutions.
  • Practical experience in first-level end-user support (ticket processing, phone and in-person support).
  • Experience with automated deployment tools and IT SCM processes (ITIL).
  • Strong customer service and communication skills.

Our offer

  • A diverse range of responsibilities and a unique creative environment.
  • Responsibility for your areas of focus and a high degree of autonomy in organizing your work.
  • A culture of openness, respect, and appreciation.
  • Targeted support and modern opportunities for growth.

Job details

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