Job offer
IT Application Support Specialist – 2nd Level Support (Full-Time) (f/m/d)
The Julius Baer Group is seeking an IT Application Support Specialist for 2nd-level support who will ensure the reliable operation of core banking systems through effective incident management and application support. The ideal candidate will have at least 2 years of professional experience in application support and a solid background in IT.
Tasks
- Ensuring the operation of core banking applications in terms of application management (2nd-level support)
- Processing of incident tickets generated by monitoring systems and the local service desk in accordance with SLAs
- Performing coordination and communication tasks between incident managers, application service owners, third-level support, and other IT and business stakeholders
- Assumption of periodic on-call duty (typically 72 hours every 6 weeks)
- Administration of change requests for the fulfillment of application-related processes
- Participation in periodic releases on weekends
- Work on projects related to the operational aspects of existing or newly integrated applications
- Routine data cleansing of the systems
- Process optimization and automation of repetitive tasks, including handover to L1 (Control Center)
- Keep the application operations documentation (knowledge base) up to date
Requirements
- ServiceNow Specialist/Administrator Support Skills
- Completed IT training (degree in computer science or other IT-related certification)
- At least 2 years of professional experience in application support
- An enthusiastic team player with strong communication skills
- Highly motivated and proactive, with a desire to learn and embrace new concepts
- Good written and spoken English; German is a plus
We offer
No information available.Job details
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