IT Application Support Specialist – 2nd Level Support (Full-Time) (f/m/d)

Tasks

The position of IT Application Support Specialist – 2nd Level Support includes the following responsibilities:

• Coordination and communication between incident managers, application service owners, third-level support, other IT teams, and business partners
• Assumption of Local Administrative Management
• Regular on-call shifts (weekly 24/7 rotation)
• Managing change requests and ensuring the proper execution of application-related processes
• Participation in periodic release activities, including weekend deployments
• Collaboration on projects related to the operational aspects of existing or newly integrated applications
• Performing routine data cleansing and system maintenance
• Optimization of processes and automation of recurring tasks, including handover to L1 (Control Center)
• Maintaining and updating the application operations documentation and the knowledge base
• Providing support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

Requirements

The following requirements apply to this position:

• Completion of an IT degree program (degree in computer science or equivalent IT-certified training)
• At least 2 years of professional experience in application support
• Strong knowledge of Linux (shell scripting is an advantage)
• Solid knowledge of the Windows operating system at the server level
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
• ITIL Foundation Certification
• Experience with batch job support and scheduling tools (Automic AWA, Control-M, or similar)

We offer

Unfortunately, the job description does not include any information about the benefits offered.