Job offer
IT Application Support Specialist – 2nd Level Support (Full-Time) (f/m/d)
The Julius Baer Group is seeking an IT Application Support Specialist for 2nd-level support who will ensure the smooth operation of core banking applications and work closely with IT teams, business partners, and 3rd-level support. The ideal candidate has at least 2 years of experience in application support and solid knowledge of Linux, Windows, and Java application servers.
Tasks
- Effectively coordinate and communicate among incident managers, application service owners, third-level support, other IT teams (Agile), and business partners
- Handle periodic on-call duties (weekly 24/7 rotation)
- Manage change requests and ensure that application-related processes are carried out properly
- Participate in periodic release activities, including weekend deployments
- Contribute to projects related to the operational aspects of existing or newly integrated applications
- Performing routine data cleansing and system maintenance
- Driving process optimization and automation of recurring tasks, including handover to L1 (Control Center)
- Maintain and update application operational documentation and the knowledge base
- Providing support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)
Requirements
- Completed IT training (degree in computer science or equivalent IT-related certification)
- At least 2 years of professional experience in application support
- Strong Linux skills (shell scripting is an advantage)
- Solid understanding of Windows OS at the server level
- Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
- ITIL Foundation Certification
- Experience with batch job support and scheduling tools (Automic AWA, Control-M, or similar)
We offer
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