IT Application Support Specialist – 2nd Level Support (Full-Time) (f/m/d)

Tasks

As an IT Application Support Specialist – 2nd Level Support, you will be responsible for the following tasks:

• Processing incident tickets generated by monitoring systems and the local service desk within agreed-upon SLAs
• Coordinate and communicate with incident managers, application service owners, third-level support, other IT and Agile teams, and business partners
• Assuming Local Administrative Management
• Taking on periodic on-call duties (weekly 24/7 rotation)
• Managing change requests and ensuring the proper execution of application-related processes
• Participation in periodic release activities, including weekend deployments
• Contribute to projects related to the operational aspects of existing or newly integrated applications
• Performing routine data cleansing and maintenance of systems
• Optimizing processes and automating recurring tasks, including handoff to L1 (Control Center)
• Maintaining and Updating Application Operations Documentation and the Knowledge Base
• Providing support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

Requirements

The following requirements apply to this position:

• Completed IT education (degree in computer science or equivalent IT-related certification)
• At least 2 years of professional experience in application support
• Strong knowledge of Linux (shell scripting is an advantage)
• Solid understanding of Windows OS at the server level
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
• ITIL Foundation Certification
• Experience with batch job support and scheduling tools (Automic AWA, Control-M, or similar)

We offer

The exact description of the services offered is not specified.