Job offer
IT Application Support Specialist – Second-Level Support
We are looking for an IT Application Support Specialist for 2nd-level support who will ensure the reliable operation of our core banking systems through effective incident management and application support. In this role, you will play a crucial part in maintaining system stability, coordinating between teams, and driving automation in a dynamic, 24/7 on-call environment.
Tasks
- Provide users with guides on service processes and best practices
- Ensuring the operation of core banking applications with regard to application management (Level 2 support)
- Processing incident tickets generated by monitoring systems and the local service desk within SLAs
- Performing coordination and communication tasks between incident managers, application service owners, third-level support, and other IT and business stakeholders
- Provision of periodic on-call services (available 24/7)
- Management of change requests for application-specific process handling
- Participation in periodic weekend releases
- Involvement in projects related to operational aspects of existing or newly integrated applications
- Routine data cleansing of the systems
- Process optimization and automation of recurring tasks, including handover to L1 (Control Center)
- Updating the application operating documentation (knowledge base)
Requirements
- ServiceNow Specialist/Administrator Support Skills
- Completed IT education (degree in computer science or other IT-related certification)
- At least 2 years of professional experience in application support
- An enthusiastic team player with strong communication skills
- Highly motivated and proactive, with a desire to learn and implement new concepts
- Strong written and spoken English skills; German is a plus
We offer
No information available.Job details
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