IT Change and Release Coordinator

Job description: IT Change and Release Coordinator

Tasks

• Planning, coordination and monitoring of IT releases to ensure successful deployments of applications, updates and infrastructure changes.
• Maintenance of a central release calendar to ensure transparency across all IT teams.
• Conduct release readiness reviews to ensure that all dependencies and risks are considered.
• Facilitate the review of deployment process artifacts to ensure that releases meet quality and compliance standards.
• Facilitation of post-release evaluations to document experiences and improve future processes.

Process and policy implementation

• Contribute to the development and implementation of release management policies to ensure compliance with industry and Northern Trust standards (e.g. ITIL).
• Use of tools such as ServiceNOW to increase efficiency and reduce manual effort in release workflows.
• Maintain and analyze KPIs to identify trends and areas for continuous improvement.

Cooperation and communication

• Function as liaison between IT and business units for release activities.
• Ensuring clear communication of changes, risks and results to all stakeholders.

Governance and compliance

• Ensuring that all releases comply with organizational guidelines, security standards and regulatory requirements.
• Maintenance of detailed documentation for audit purposes and historical reference.
• Implementation of training and awareness-raising measures to promote understanding of and compliance with IT change and release processes.

Requirements

Education

• Bachelor's degree in computer science, information technology or a related field.
• ITIL certification (Foundation level required; Intermediate or Expert level preferred).

Skills and experience

• Strong project management and organizational skills.
• Excellent communication and interpersonal skills to manage cross-functional teams and stakeholder relationships.
• Analytical mindset with a proactive approach to problem solving.
• Expertise in risk assessment, mitigation strategies and root cause analysis.

Key Performance Indicators (KPIs)

• Percentage of successful changes/releases without incidents.
• Change implementation time vs. schedule.
• Frequency of unplanned outages or rollbacks.
• Stakeholder satisfaction scores for change and release management processes.
• Compliance rate with internal and external standards.

We offer

• Salary range: $95,560 - $162,400 USD.
• Comprehensive benefits package, including various types of leave (e.g. vacation, sick leave, personal leave, etc.).
• Health and welfare benefits (health insurance, dental insurance, vision insurance, spending accounts and disability insurance).
• Paid leave, parental and nursing leave, life and accident insurance.
• Other optional and wellness services.
• Discretionary bonus program that may include an equity component.