IT Change and Release Manager

Job description: IT Change and Release Manager

Tasks

• Overseeing the full lifecycle of application changes for Information Services, from design and development through to testing and deployment and post implementation evaluation
• Ensuring smooth upgrades of critical systems while maintaining business operations through close collaboration with development, testing and infrastructure units while adhering to compliance standards

Main tasks

• Change management
• Release Management:
  • Creation of comprehensive release plans, including scheduling, dependencies and communication strategies for application deployments
  • Management of release windows, coordination with development, test and infrastructure units to ensure sufficient advance notification for production
  • Conduct release readiness reviews and go/no-go reviews to assess the quality and readiness of releases
  • Manage issues and risks during the change window and escalate to stakeholders as required
  • Conduct post-release retrospectives to address issues and ensure completion of action items
• Collaboration and communication:
  • Act as main point of contact between IT teams, business units and external vendors for change and release activities
  • Communicate the impact of changes and releases to technical and non-technical stakeholders to ensure clear understanding and alignment
  • Collaborate with business partners to understand requirements and prioritize application changes
  • Promoting communication between technical teams and business users during the change and release lifecycle
  • Provide clear and timely status updates on release progress to key stakeholders
• Process improvement:
  • Continuous evaluation and optimization of release management processes to improve efficiency and reduce risks
  • Identification of opportunities for automation within the change and release lifecycle
  • Monitor release metrics and KPIs to identify areas for improvement and implement corrective actions

Requirements

• 2+ years of experience in IT service transition
• Bachelor's degree in information technology, computer science, business administration or a related field
• Combination of technical, business and interpersonal skills and competencies
• Strong understanding of the software development life cycle (SDLC) and agile methods
• Excellent communication and stakeholder management skills
• Proven experience in managing application releases in a complex financial services environment
• Expertise in change management processes and best practices
• Technical knowledge of automation tools, processes and technologies
• Proven strong leadership and problem solving skills
• Critical thinking and problem solving

We offer

• Salary: $114,671 - $179,000 per year
• Comprehensive benefits package, including:
  • Pension benefits (401(k) and company contribution)
  • Health and social benefits (medical, dental, vision, expenses and disability)
  • Short and long-term savings
  • Three weeks paid vacation and 10 public holidays
• Discretionary bonus program that may include an equity component
• Flexible and collaborative working culture
• Promotion of movement