IT Data Service Manager

Job Description

The DataOps Services department is looking for a reliable and well-organized expert to join the team in Geneva. The main responsibility is to oversee documentation, manage Standard Operating Procedures (SOPs), and monitor Service Level Agreements (SLAs).

Key areas of responsibility

• Coordinate operational activities related to data integration services to ensure effective change management, quality assurance, SLA monitoring, and comprehensive SOP documentation.
• Monitor and track the smooth operation of business processes and serve as the primary point of contact for SLA-related and process-related issues.
• Create, maintain, and continuously improve documentation and operational procedures (SOPs) to ensure compliance with internal standards, audit requirements, and applicable regulations.
• Work closely with IT, production support, and business teams to strengthen governance around data integration processes and ensure that documentation is accurate, up-to-date, and applied consistently.
• Ensure traceability, coordination, and regular review of service performance indicators (KPIs) related to SLAs, operational quality, and service reliability.
• Prepare for and contribute to regular service reviews and reporting, highlighting risks, issues, and opportunities for improvement.
• Improve internal team processes by gathering stakeholder feedback, identifying weaknesses, and proposing improvements to SOPs and workflows in collaboration with the line manager.
• Support for incident and problem management from a governance perspective (e.g., incident follow-up, lessons learned, sequence of actions).
• Facilitate effective communication and coordination between teams to support operational excellence and a culture of continuous improvement.

Requirements and qualifications

• At least 5 years of experience in operational governance, document management, service management, or PMO roles in a data center or similar environment (e.g., telecommunications, migration, infrastructure support).
• Proven experience in managing and monitoring SLAs and SOPs, with the ability to structure, validate, implement, and track processes.
• Strong writing, organizational, and analytical skills, with the ability to produce clear, precise, and audit-ready documentation.
• Experience in tracking key performance indicators (KPIs), preparing service quality reports, and presenting results to senior management and stakeholders.
• A solid understanding of data integration and data platform environments; knowledge of Kafka, Oracle Scheduler, microservice architectures, and REST-based communication is a plus.
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders and to facilitate coordination between teams.
• Strong attention to detail, with excellent organizational skills; autonomy