IT Data Service Manager

Job Description

• Deployment: Onsite 10%
• Work Time Percentage: 100%
• Language: German
• Degree: BSc
• Seniority: 12–13 years, 3/4

Tasks

• Supporting the efficient operation of data systems, including electronic health records, billing systems, and financial regulatory systems, to assist hospitals and data teams.
• Ensuring a high level of system support.
• Technical leadership responsibilities, including managing engineers who report directly to you, as well as domain experts for specific platforms who report to an Application Lead.
• Participation in the technology roadmap for our systems, monitoring compliance and technology standards, and managing investments.
• A position with increasing responsibilities, potentially leading to Regional Systems Administrator (RSA) and System Resource and Service (SRSA) roles, with the goal of eventually becoming a Principal.
• Development along a leadership track for senior leadership, beginning with preparation for identifying a role in key data systems and progressing to a business unit role responsible for the system.
• A collaborative mindset and a proven track record of success through taking on responsibilities such as SA/SSA in issue management, architecture, service management, quality assurance, and RPA.
• Ability to work as a senior member of the engineering team and lead test plans to ensure successful systems (SRSA).
• Clear, concise, respectful, and transparent documentation and standardized operating procedures (SOPs) that align with the actual workflow (SRSA).
• Customer focus and rapid resolution of critical incidents (e.g., RPA) and change management (e.g., UAT management) (SRSA).
• Collaborate with internal IT platform teams and support hands-on integration (SSA) as well as technology processes that impact the end-user experience (SSA) and tooling in both RASs.
• Excellent documentation; effective gate phases for synchronized end-to-end customers regarding data, operational quality, and financial stability.
• Prioritizing projects to shorten cycle time, improve usability and functionality, and deliver a superior, high-performance system on a large scale.
• Improving service levels and reducing issues based on excellent, advanced, and stable operational models using SA and SRSA.
• Support for incident and problem management from a generic, systemic perspective that encompasses key process documentation, learning and knowledge transfer, and RACI with owners (SRSA).
• Continuously identify and address areas for improvement that deliver outstanding results based on end-to-end services, including training.

Requirements and qualifications

• At least 4 years of experience in an operational leadership role; documentation management, service management, and ITIL or equivalent (ASL - Level 1). Experience coordinating IT/infrastructure functions (SRSA).
• Experience operating various or complex domains (e.g., MDM and ERP), from the data level to the service level.
• A proven track record in managing or supporting EPM or SDM, with the ability to identify, isolate, resolve, and secure root causes in related operations.
• Familiarity with the Microsoft Azure environment.
• Monitoring, supervision, and analysis of HCP and/or device data.
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