IT Data Service Manager

Job Description

• Database Architect & Operations Engineer
• Database architecture must be a stable and efficient process within the broader data architecture team and among our data analysts. This Database Architect position oversees your operational systems across the entire group's systems.
• We are looking for talented and self-reliant individuals with excellent and advanced technical skills. Our global network and evolving systems will be ready to support their extensive resource capacity: fully operational capacity, leveraging business management skills and expertise, as well as a multidisciplinary team, technical skills, and knowledge of processes, architecture, and structure.
• In this role, we are seeking capable individuals to enhance strategic knowledge of General Operational Practices (GOPS) and existing capabilities while fostering team collaboration and strengthening departmental skills to ensure successful teaming.

Key Responsibilities

• Coordinate operational services related to data management that encompass the capabilities offered by the Analytic Data Management services—change management, stable projects, SLA management, and the establishment of performance standard operating procedures (SOPs).
• Monitor and maintain the ongoing operation of the data and automation systems infrastructure and databases.
• Raise issues with the process owner or coordinator.
• Create, maintain, and contribute regular documentation and visual presentations in SQL-optimized formats, as well as reports on operational capabilities, capacities, and stability.
• Work closely with IT to ensure product stability and conduct an in-depth review and inspection to ensure that all process components are accounted for in the new daily routine for the next period.
• Proper instability coordination and repair issues with a platform application (SQL Server, BI tools, operational tools, remote collaboration).
• Identify and resolve system-level and operational process-level issues.
• Design and resolution of issues related to the management of business information and infrastructure, desktop applications, and core operational services, with a focus on exploring and investigating problem-solving strategies.
• Identify issues and address gaps, including (a) performance impact; (a) identify concerns: browser launch, alerts, and dashboards.
• Continue to evaluate process and/or workload operations to maintain consistent performance levels as future processes and environmental improvements are implemented.

Requirements and Qualifications

• Detailed knowledge and experience in operational services management, the data management sector, technical support, and IT (SQL or other data platforms). The following experience is a plus for this role:
• Proven experience in managing the operation and monitoring of ALTO, OPS, and data storage, including SQL and other data platforms, using any SQL and data monitoring tools (monitoring and reporting tools).
• A strong, sound, independent, and analytical mind with a proven ability to manage tasks independently and perform reliably under pressure.
• Promote a customer-oriented approach (Quality) through customer value.
• Demonstrate a proactive attitude while taking on challenging tasks to provide strategic solutions and communicate and collaborate effectively in a fast-paced and ever-changing work environment.
• Competencies and skills (including soft skills):
• Collaborate and respect the entire team to ensure collective and proactive progress (based on team experience)
• Excellent written and oral communication skills.
• Proficient in English.

Our Values

• Accountability: Taking ownership of results and individuality, and acting only when it contributes to continuous improvement.
• Respect: Treat others as equals and interact with them as such, acting as a mindful leader.
• Promise: To be committed and strong in the pursuit of excellence.
• Collaboration: Recognizing and trusting the entire team, and cooperating fully with one another while maintaining a secure mindset.
• Partnership-oriented: Promoting collaboration and sharing resources, working together with an entrepreneurial spirit.