Job offer
IT Service Desk Agent
Bank J. Safra Sarasin is seeking an IT Service Desk Agent to provide first-line support to employees worldwide and resolve issues independently. The ideal candidate has completed IT training or has relevant experience in the IT service desk field and possesses strong communication and problem-solving skills.
Your role
As an IT Service Desk Agent at Bank J. Safra Sarasin, you will be responsible for providing first-level support to all our employees worldwide. This role requires residency in Switzerland and the ability to provide on-call support outside of regular office hours.Your tasks
- You are the sole point of contact for all customer inquiries
- You document and track incidents and requests in accordance with the bank's IT service management standards
- You solve problems independently by following the relevant guidelines and procedures
- They monitor, report, and escalate outstanding issues
- They identify problems and help solve them
- They keep the internal knowledge base up to date
Your profile
- Completed IT training or relevant work experience in an IT service desk (Level 1 support)
- Knowledge of banking operations is an advantage
- Ability to weigh problems and set priorities, strong analytical and problem-solving skills
- Strong work ethic, integrity, and a high degree of responsibility
- Ability to work under pressure
- Excellent communication skills and strong customer support skills
- Fluent in English; fluency in German, French, or Portuguese is a plus
Your advantages
- Entrepreneurial spirit in a family-run bank
- Central city office locations in Switzerland
- Above-average insurance coverage, fully covered by the bank
- Contribution to health insurance and meal allowance
- Global growth strategy and a stable work environment
- Competitive offer
Job details
Training opportunities powered by skillaware.