Job offer
IT Service Desk Agent (f/m/d)
The IT Service Desk Agent (f/m/d) is a central communication interface between IT and the end users of VP Bank Group worldwide and processes incidents, service requests and standard changes. The position offers scope for bold ideas and the opportunity to play an active role in shaping the future.
Job description
IT Service Desk Agent (f/m/d)Your challenge
- Central communication interface between IT and the end users of the entire VP Bank Group worldwide
- Recording and processing of incidents, service requests and standard changes in a ticket system
- Independent solution of 1st and 2nd level tickets with a focus on the workplace area (Active Directory, Exchange etc.)
- Assignment of 2nd level tickets in the area of banking applications
- Provision of workstation and software installations
- Maintenance of the central Active Directory and user administration (approx. 30% of the job)
- No on-call service
Your profile
- Completed apprenticeship in the field of systems engineering, business informatics or lateral entry with appropriate further training
- Knowledge of MS operating systems, standard applications, Active Directory etc.
- Analytical approach paired with a great willingness to learn and service orientation
- Willingness to work alternating shifts (agreed in the team a week in advance)
- Little willingness to travel internationally to other locations in Singapore, Luxembourg and Zurich
- Fluency in German and English
Your advantages
- Family and leisure
- Health promotion
- Further training
- Paid
- Mobility and workplace
- Financial incentives
Job details
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