Job offer
IT Service Owner - 100% (f/m/d)
Julius Baer is seeking an IT Service Owner in Madrid who will be responsible for the operational performance, stability, and continuous improvement of a business-critical Java-based application environment. The role involves coordinating incident and problem management, as well as working closely with stakeholders and development teams.
YOUR CHALLENGE
- Take ownership of the operational performance, availability, stability, and continuous improvement of the critical IT Service Owners, Application Manager, Application Support Lead, or Service Management role.
- Manage and coordinate major incidents, problem management, root cause analysis, and service improvement plans (SIPs)
- Serve as the primary point of contact for business stakeholders regarding service issues, troubleshooting, and investigations.
- Coordinate L3 support activities and collaborate with development teams on incident management.
- Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
- Lead analysis and troubleshooting of system dependencies across upstream and downstream systems.
- Coordinate application deployments, configuration changes, and production releases using Agile and DevOps practices.
- Support database refreshes, data anonymization, and management of non-production environments.
- Drive service improvements through monitoring, trend analysis, automation, and best practices.
YOUR PROFILE
- Proven experience as an IT Service Owner, Application Manager, Application Support Lead, or in a service management role.
- A strong understanding of enterprise applications built on Java/Jakarta EE platforms, Oracle application servers, and Oracle databases.
- Experience managing incident, problem, and change management processes in complex enterprise environments.
- Hands-on experience with monitoring and operational tools such as Splunk, IT Automation, or similar.
Nice-to-Have Skills
- Experience supporting applications running on JBoss EAP, WildFly, or similar platforms.
- Familiarity with enterprise scheduling, batch processing, and end-of-day operations.
- Knowledge of messaging and integration technologies, including JMS and enterprise messaging platforms.
- Experience coordinating disaster recovery testing, security assessments, and compliance-related activities.
- Understanding of database refresh, masking, and anonymization processes.
- Experience coordinating integration testing across multiple teams and environments.
- Experience working in Agile and cross-functional international environments.
- Technical background in software development or application support within enterprise Java ecosystems.
Job details
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