IT System Administrator Supervisor

Job Details

• Job Category: AVP
• Requisition Number: ITSYS001836
• Posted: June 23, 2025
• Full-Time
• Location: Zurich, 8002, CHE

Job Description

Key Responsibilities

Supervisory Duties:

• Lead, mentor, and support a team of system administrators and IT support staff.
• Assign and prioritize tasks, projects, and day-to-day operational support.
• Provide performance evaluations, coaching, and development opportunities for team members.
• Serve as the point of escalation for complex technical issues.
• Coordinate with other departments to ensure IT support aligns with business needs.
• Participate in hiring, onboarding, and training of new IT staff.
• Vendor management.

Technical Duties:

• Oversee the installation, configuration, maintenance, and troubleshooting of servers, networks, and system hardware/software.
• Monitor system performance, availability, and security.
• Administer Active Directory, group policies, DNS, DHCP, and email systems.
• Manage backup systems, disaster recovery plans, and security compliance.
• Ensure timely patching and system updates.
• Document system architecture, configurations, and operational procedures.
• Asset management.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in system administration, with 1-2 years in a supervisory or team lead role.
• Strong experience with Windows/Linux servers, virtualization (VMware/Hyper-V), and network infrastructure.
• Knowledge of cybersecurity best practices and IT compliance (e.g., ISO, HIPAA, GDPR) is a plus.
• Experience with cloud platforms such as Microsoft 365, Azure, or AWS.
• Strong leadership, communication, and organizational skills.
• Relevant certifications preferred (e.g., CompTIA Server+, Microsoft MCSA/MCSE, Cisco CCNA, ITIL, AWS).
• Fluency in English; Portuguese and/or German is desirable.

Working Conditions

• Hybrid mode (3 times a week presential).
• May require after-hours or weekend work during system upgrades or emergencies.
• On-call responsibility for critical infrastructure issues.