IT Technician & Client Support Specialist

Tasks

• Support and technical assistance for customers and users in the IT field
• Support for IT Maintenance and Improvement
• Organizing IT operations and technical software using specialized knowledge—troubleshooting, installation, and testing
• Profile Setup and Support (including mobile and telephone connections)
• Multiple computer usage, configuration, administration, review, and coordination of installations and requests related to the procurement of new assets
• Support for Internal Events
• Managing and Improving Application Information
• Management of the company-wide IT infrastructure (local computers, phones, small devices)
• Network Adaptation and Alignment
• Customer Support and Response
• Customer training and a central point of contact for answering technical questions
• Providing IT best-practice answers to technical questions in customer emails, as needed
• Tracking customer status and maintaining timely communication with customers
• Coordination of IT tasks among multiple IT team members (both on-site and remote)
• Monitoring incoming requests and flagging recurring issues or tasks for internal stakeholders

Requirements

• Bachelor's degree in computer science or equivalent
• At least 2 years of experience with similar technology
• Focus on Software and Interface Support
• Automation technologies, including dashboards, mouse, and Windows add-ons
• IT Support (including troubleshooting and optimization)
• In-depth knowledge of business data processing and infrastructure
• Strong troubleshooting and problem-solving skills
• CPAL, AWS, OKTA - 536 Program or equivalent
• Fluency in English and at least one other language is a plus

We offer

• An opportunity within a team of dedicated and focused employees
• A stable and structured workday, including well-planned projects
• A great work environment, compensation, and an open, team-oriented atmosphere
• A great company car in a well-organized work environment
• Many benefits, as we are promoting new IT infrastructure
• Digital Office Space and New Building Complex
• We operate under transparent guidelines
• As a future strategy for navigating an organizational environment built on trust in talent