ITSM Service Excellence Leader

Tasks

• Help IT teams lay the groundwork
• Familiar with relevant sources that can help our organizations adjust their strategy and day-to-day operations
• Ensure service reliability and availability
• Partner with operational staff, key technical team members, key personnel, and our teams
• Work closely with internal operational staff, operational experts, and technical team members
• Strengthen customer relationships and maintain positive partnerships through effective communication with partners

Requirements

• ITIL Foundation Certificate
• CyberArk PAM v11.8.0+
• ITSM Service Excellence Leader
• A motivated, enthusiastic, creative, innovative, and intellectually curious person
• Open to working independently
• Policies and practices related to familiarity within the organization, as they become important components of an ever-expanding ITSM
• Pursue a minimum 4-year bachelor's degree in technology, administration, or business administration, or
• Seek experience that is equivalent or greater
• Customers, our staff, and everyone else involved in collaborative delivery and improvement
• Partner with operational staff, key technical team members, key personnel, and our teams
• Work closely with internal operational staff, operational experts, and technical team members
• Strengthen customer and customer engagement partnerships that leverage dedicated technology partnerships through change management and other partnerships, etc.

We offer

• Join Northean Trust to experience world-class career development, with an exceptional work-life balance and high performance standards.
• Northean Trust offers competitive and comprehensive benefits for full-time employees. You become eligible for benefits when you are eligible to begin working full-time and are covered by the Employee Health Plan.