Job offer
Journey Strategist
The Journey Strategist job at UBS involves the design and continuous improvement of client processes to achieve strategic goals and meet regulatory requirements. The focus is on a client-centric and strategic approach.
Job description
Your role
- Lead the end-to-end design and continuous improvement of customer journeys to ensure compliance with business objectives and regulatory requirements.
- Translate strategic goals into actionable travel plans and experience blueprints.
- Work with cross-functional teams to define KPIs, success metrics and feedback loops for travel performance.
- Use data and AI insights to identify pain points, opportunities and personalization levers
- Agier as a thought partner to product and design teams by bringing a client-centered and strategic perspective to solution development.
- Contribute to the broader transformation agenda of the OnePass program by building travel thinking into delivery.
Your expertise
- Experience in travel strategy.
- Strong understanding of digital product development, agile methods and design thinking.
- Ability to synthesize complex data analysis.
- Excellent stakeholder management.
- Familiarity with AI-driven personalization.
- Wealth Management / Private Banking.
- Experience with AI or at least a high level of interest.
We offer
- New challenges.
- A supportive team.
- Opportunities for growth.
- Flexible working options, if possible.
- An inclusive culture that brings out the best in our employees.
Career return
- We are open to applications from career returnees.
- You can find more information about our program at ubs .com/careercomeback.
Job details
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