JUNIOR IT SUPPORT - END-USER SERVICES

ABOUT THE ROLE

• Join the End User Services Team at Leonteq and experience the fast-paced environment of a leading Swiss FinTech company!
• Support and service operations, ensuring that employees have the tools and technology they need to work efficiently.
• At Leonteq, we are a leading player in the financial industry, renowned for our innovative approaches and our commitment to automating routine tasks using scripting languages.
• Our current mission is to develop and maintain a state-of-the-art IT infrastructure with robust information security measures and an outstanding help desk to support end users in cloud, data center, mobile, and hybrid environments.

WHAT YOU'LL DO

• Assist with the installation, setup, and configuration of end-user applications.
• Provide first- and second-level support for hardware, software, and workplace technology.
• Maintain accurate IT asset records in the CMDB and help identify and implement automation opportunities and introduce the automation tool.
• Work with global sites and external vendors to resolve incidents and issues related to end users.
• Troubleshoot issues with hardware, software, printing, connectivity, and collaboration tools.
• Contribute to the creation and maintenance of knowledge base articles and user documentation.
• Serve as a liaison between end users and IT operations or development teams.
• Conduct training sessions, both in person and via video (live), on digital and soft skills topics.
• Resolve IT-related issues, such as authentication on our systems.
• Adapt and document SOPs (standard operating procedures).
• Serve as a key point of contact for end users and end-customer departments, including on-site support at the location and remote assistance using remote support tools such as TeamViewer.
• Serve as a single point of contact for all types of IT inquiries and help bridge the gaps between end users.
• Maintain good communication with the customer and be able to identify the root cause of the issue—or, if you are not responsible, find the right contact person and communicate with them.

WHAT YOU'LL NEED

• Completed vocational training, an apprenticeship, or a diploma in IT, or equivalent practical experience or hands-on projects.
• Basic working knowledge of Windows, Microsoft 365, and common workplace devices.
• A basic understanding of computer hardware, networking, and troubleshooting.
• A practical approach to problem-solving and a willingness to ask for guidance when needed.
• Clear communication skills, a service-oriented mindset, and an interest in helping people achieve their goals.
• Curiosity, a willingness to learn, and a genuine interest in pursuing a career in IT support.
• A reliable and organized approach, with the ability to follow procedures, document work, and meet end-customer expectations.
• Good spoken and written English, sufficient to support employees and collaborate with an international team.

NICE TO HAVE

• Initial hands-on experience in IT support, gained through an apprenticeship, internship, coursework, or previous work experience.
• Familiarity with licensing systems, user account administration, or virtual desktop environments is a plus.
• Additional languages, particularly Portuguese, German, French, or Italian.

WHY YOU'LL LOVE WORKING HERE

• Modern facilities in a prime location.
• Hands-on, on-site training provided by colleagues from End User Services and other IT teams on our processes and IT environment.
• Opportunities to gain hands-on experience supporting a global workforce while developing your technical and customer service skills in an international FinTech environment.