Junior Customer Service Representative for Private Clients

Junior Customer Service Representative for Private Clients (60–100%)

Are you looking to take the next step after completing your banking training and further your career in customer service?

Your responsibilities

• You'll assist our customers with questions about payments, savings, retirement planning, and finances
• Together with the team, you will manage your own client portfolios and gradually develop into an independent consultant.
• You identify needs and find appropriate solutions and service offerings
• You will build relationships with our customers and banking partners and represent our bank to our customers and business partners
• You will continue to develop your expertise in this field—particularly in the areas of investments, retirement planning, and finance.

What you bring with you

• Completed banking apprenticeship or comparable training
• Enjoyment of direct contact with people
• Interest in finance and personal financial advice
• Motivation, determination, and personal growth
• Openness, a friendly and even-tempered nature
• A sense of connection to the region or an interest in building a network here

Skills & Experience

• Several years of experience in customer service/banking
• Persuasiveness and communication skills
• Teamwork and a solution-oriented approach
• Experience with the Finnova banking software

Languages

• German (spoken/written)
• English (one-page/written)

Your benefits

• 5–6 weeks of vacation
• Compensation for Vacation Buy-Ins and Unpaid Leave
• Generous support for external professional development
• Autonomy in time management
• Option for a pension fund and, in some cases, accident and PBU insurance
• Comprehensive Product Training
• Ongoing Support Services
• Preferential Terms for ReKa Checks
• Salary for all employees
• Swisscom Plans for Internet, TV, and Cell Phone Service for Residential Customers
• Funding for PK: 60% from the employer and 40% from the pension fund