Customer Service Representative at the Customer Service Center

Tasks

Your responsibilities will include, in particular:

• Responding to customer inquiries by phone and in writing.
• Assisting customers with the use of our digital services (e-banking, mobile app, Twint, etc.).
• Identifying customer needs, offering appropriate solutions, or referring complex issues to internal specialists.
• Advice and sales of our basic banking products (accounts, cards, etc.).
• Close collaboration with internal teams in an environment characterized by helpfulness, respect, and professionalism.

Your profile

Your profile should have the following characteristics:

• Excellent verbal communication skills and a strong commitment to customer service.
• Native speaker of German or French with a good command of the other language; any additional languages are a plus.
• Enjoy working with customers over the phone; ideally, you have some experience in customer service, sales, or banking.
• Confident use of digital tools and common banking products.
• The ability to use multiple applications and communication tools at the same time.
• Team spirit, reliability, and precision—even during busy periods.

What we offer

We offer:

• A motivated, supportive team where collaboration is truly put into practice.
• A stable, modern work environment with concrete opportunities for growth.
• A comprehensive three-month onboarding training program, completed while working at least 80% of full-time hours, to ensure you get off to the best possible start.
• Comprehensive professional development opportunities – your growth is important to us.
• At least five weeks of vacation.
• Attractive discounts on our banking services.