Job offer
Customer Service Representative at the Customer Service Center
Banque Cantonale de Fribourg is seeking a customer service representative for its customer service center in Fribourg to answer customer inquiries, identify customer needs, and offer appropriate solutions. The ideal candidate has excellent communication skills, a service-oriented mindset, and experience in customer service or banking.
Tasks
Your responsibilities will include, in particular:- Responding to customer inquiries by phone and in writing.
- Assisting customers with the use of our digital services (e-banking, mobile app, Twint, etc.).
- Identifying customer needs, offering appropriate solutions, or referring complex issues to internal specialists.
- Advice and sales of our basic banking products (accounts, cards, etc.).
- Close collaboration with internal teams in an environment characterized by helpfulness, respect, and professionalism.
Your profile
- Excellent verbal communication skills and a strong commitment to customer service.
- Native speaker of German or French with a good command of the other language; any additional languages are a plus.
- Enjoy working with customers over the phone; ideally, you have some experience in customer service, sales, or banking.
- Confident use of digital tools and common banking products.
- The ability to use multiple applications and communication tools at the same time.
- Team spirit, reliability, and precision—even during busy periods.
What we offer
- A motivated, supportive team where collaboration is truly put into practice.
- A stable, modern work environment with concrete opportunities for growth.
- A comprehensive three-month onboarding training program, completed while working at least 80% of full-time hours, to ensure you get off to the best possible start.
- Comprehensive professional development opportunities—your growth is important to us.
- At least five weeks of vacation.
- Attractive discounts on our banking services.
Job details
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