Customer Service Representative (m/f)

Job description

Our Service Line team is responsible for providing telephone and written advice and support to our customers regarding questions about our services and products, such as e-banking and card management. Together with you, we aim to delight our customers with exceptional service.

Tasks

• Support, advice, and processing for the Service Line customer segment, with a focus on core services (accounts, cards, online banking, payment transactions) as well as all types of banking professionals
• Processing all incoming customer inquiries via phone, email, or online banking
• Managing the hotline and related administrative tasks
• Cross-selling and conducting outbound phone calls as part of campaigns
• Management of internal and external inquiries and orders related to debit and credit card administration

Requirements

• Preferably a completed banking apprenticeship or equivalent commercial training. Career changers and those returning to the workforce are welcome
• Experience in dealing directly with external customers
• A strong focus on customer service and the ability to grasp concepts quickly
• Strong internet and smartphone skills
• Enjoy interacting with customers over the phone; reliable and flexible

We offer

• Positive feedback culture with plenty of creative freedom and involvement of all employees
• Flat hierarchies and short decision-making processes
• A wonderfully uncomplicated team spirit
• Opportunity to take on responsibility from day 1
• Varied work with very good development opportunities
• Individual and targeted support through a wide range of training and development opportunities
• Attractive employment conditions and additional benefits