**Customer Advisor / Relationship Manager**

The role

Do you feel at home in the digital world? Would you like to be the first point of contact for our demanding affluent customers? Are you valued as a contact person due to your comprehensive expertise and structured way of working? Then Remote Sales & Advice - our UBS video distribution unit - is the right place for you! The demand for video advice is growing continuously. Clients appreciate the convenience of personal advice via remote, allowing them to communicate with the bank from any location.

• You are responsible for a customer portfolio and are committed to ensuring that our customers feel they are receiving the best possible support
• You focus entirely on customer support throughout the entire life cycle
• You support our clients with complex requests, such as mortgage clarifications
• You use innovative tools, apps and video technology in customer service to create the best possible customer experience

What we wish for

• Experience in customer advisory services (in retail banking)
• Sound understanding and expertise in the financial sector
• Hands-on mentality, team player and efficient and structured way of working as well as high service orientation
• Routine in the efficient use of IT tools
• Fluent German and sound English language skills are also an advantage
• Willingness to move into a leadership position

We offer

At UBS, we support flexible working models if the role allows it. This includes different working models, such as part-time, job sharing or hybrid working models (in the office and from home). Our purpose, culture and global infrastructure help us to collaborate in an agile way while meeting all client needs. Gaining new experience in different roles or acquiring new knowledge and skills - we know that great work is never done alone. We know that it is our people, with their unique backgrounds, skills, experience and interests, who drive our success.

Job type

• Full-time, part-time